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Who we are
CrystalCore LLC ("CrystalCore", "we") is the controller of personal data processed through https://crystalcorellc.world and our services. Data questions: support@crystalcorellc.world
What data we collect
- Data from your requests and forms: name, email, phone, Telegram, WhatsApp, website, company, country, task description, budget, timeframe, attached files. - Messages in the website chat, including conversations with the AI assistant and with an operator. - Technical data: IP address, browser type, pages viewed, date and time, referrer and UTM parameters; analytics identifiers only if you accepted analytics cookies. - Client data: contracts, invoices, payments and know-your-customer (KYC) documents you provide when you order services.
Why we use it and on what basis
- To answer your request, prepare a proposal, and enter into and perform a contract with you — steps at your request and performance of a contract. - To issue invoices, keep accounts and meet legal duties, including customer due diligence and anti-money-laundering rules — legal obligation. - To protect the site and prevent fraud and spam (rate limits, Cloudflare Turnstile checks, sign-in logs) — our legitimate interest in security. - To measure traffic and evaluate advertising — only with your consent (cookie banner). - Service emails about your request (confirmations, replies) — performance of a contract or steps at your request. Marketing emails only with consent, or with an opt-out in every message.
Who receives your data
We do not sell personal data. Data is handled by providers acting on our instructions: - hosting and database (Neon and the cloud infrastructure behind it); - Cloudflare — delivery of the site, protection against attacks and bots (Turnstile); - email provider (SpaceMail) — sending and storing email; - Telegram — notifications to our staff about requests and chat messages; - AI provider (Google, Gemini API) — only to produce AI assistant replies in the chat. At your instruction and as far as needed for a service, banks, registrars, payment and advertising platforms may receive data. Data may also be disclosed to professional advisers and to authorities where the law requires it.
International transfers
Our providers may be located outside your country, including in the United States. Where required, we rely on standard contractual clauses and other lawful transfer mechanisms.
How long we keep data
We keep data no longer than needed for the purposes above: - requests that do not become an order — up to 24 months after the last contact; - chat conversations — up to 12 months; - security logs — up to 12 months; - client records and accounting documents — for the duration of the relationship and as long as accounting and tax law requires. After that, data is deleted or anonymised.
Your rights
You may ask for access to your data, correction, deletion, restriction, portability, object to processing, and withdraw consent at any time. Write to support@crystalcorellc.world: we reply within 30 days and may ask you to verify your identity. If you believe we infringe your rights, you may complain to the data protection authority in your country.
AI and automated processing
Replies in the website chat may be produced by an AI assistant. It makes no legally significant decisions about you and does not approve or reject orders. You can ask at any time to be handed over to a member of staff. See the AI assistant notice for details.
Security
We encrypt connections (TLS), restrict access by role, require two-factor authentication for staff, keep audit logs and review the system regularly. No system is completely secure; we will notify you of a breach affecting your data as the law requires.
Children
The site and services are for people aged 18 and over. We do not knowingly collect children's data.
Cookies and browser storage
See the Cookie Policy. Analytics is switched on only after you consent.
Changes
We may update this policy. The current version is always published on this page with its date. We will announce material changes on the site.
Contact
Data questions and rights requests: support@crystalcorellc.world. General questions: support@crystalcorellc.world.
© 2026 CRYSTALCORE LLC
آخر تحديث / 25 سبتمبر 2026